Privacy Policy

1. Information We Collect

When you place an order, we may collect:

• Full name and mobile number.
• Email address, if provided.
• Delivery address, city, state and PIN code.
• Products ordered and quantities.
• Payment and transaction references.
• Information you provide when contacting customer support.

Payment card details, UPI PINs and banking credentials are handled by the payment service provider. We do not ask customers to share their banking passwords or UPI PINs.

2. How We Use Your Information

• Process and confirm orders.
• Arrange delivery and communicate with courier partners.
• Send order and payment updates.
• Respond to customer questions and complaints.
• Process eligible cancellations, replacements and refunds.
• Maintain business, accounting and tax records.
• Prevent fraudulent transactions and protect our website.
• Meet applicable legal and regulatory obligations.

Customers do not need to create an account or complete OTP-based registration to place an order.

3. Payment Processing

Payments are processed through Razorpay. Payment information is handled by Razorpay according to its own privacy and security practices. We may receive payment references, transaction status and related information required to manage your order.

4. Sharing of Information

We may share relevant customer information with:

• Razorpay and relevant payment partners.
• Courier and logistics companies.
• Website hosting and technical service providers.
• Professional advisers or government authorities where legally required.

We do not sell customer personal information to third parties.

5. Data Storage and Security

We take reasonable measures to protect customer information against unauthorised access, misuse, loss or disclosure. Information may be retained as necessary to fulfil orders, handle complaints, maintain business records and comply with applicable legal requirements.

No online system can guarantee absolute security.

6. Cookies and Website Technologies

Our website or its service providers may use essential cookies or similar technologies to support website functionality, security and performance. If analytics or advertising technologies are introduced, this policy may be updated accordingly.

7. Customer Privacy Requests

Customers may contact us to:

• Request information about personal information associated with their orders.
• Request correction of inaccurate information.
• Raise concerns about how their information is used.
• Request deletion where legally permissible and where information is no longer required for legitimate business or legal purposes.

We may need to verify your identity before responding to certain requests.

8. Children's Privacy

Our website is intended for adults placing orders. We do not knowingly seek to collect personal information directly from children without appropriate authorisation.

9. Third-Party Services

Our website may rely on third-party services, including payment gateways, courier services and website infrastructure providers. Their handling of information is governed by their respective policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website functionality or applicable laws. The latest version will be published on this page.

11. Contact Us

Buzimex Enterprises – Mahapun Foods
Pune, Maharashtra, India
Email: mahapunfoods@gmail.com